Thank You

We are so grateful to all our valued clients and suppliers who have supported us throughout the Coronavirus Pandemic in 2020. We very much look forward to being here for you in 2021 as we move towards greater freedom and normality (hopefully).

We are making some changes from 1st January 2021 to help streamline our operation, develop our products and services, and build on the innovative ideas we have utilised throughout the current pandemic.

New Office

In January 2021 we will be setting up a new office on the Isle of Wight to offer some hope to the young unemployed people on the island. The coronavirus pandemic has devastated an already struggling hospitality based economy. The new Kickstarter Scheme set up by the government, offering work to this vulnerable age group, will be a vital lifeline to them, and Careprint is proud to have been accepted by the Department of Work and Pensions (DWP), through the Isle of Wight Chamber of Commerce, to offer places under this scheme. Our production unit will remain in Albury, Surrey, alongside our existing artwork team in Sheffield and Ryde. Our new enterprise will focus on helping youngsters develop a broad range of skills in artwork, customer services, production, social media and website management. They will be valued members of our team and we hope all our customers and suppliers will be encouraging and supportive.

UPDATE: As a result of the new lockdown, our plans have been delayed until March/April 2021 to allow us to safely navigate the process of office setup and recruitment. During this time we will continue to focus on supporting our regular staff and clients through these difficult times.

Communications

All our clients now have access to the internet and email. This enables everyone to place orders online using our dedicated order forms, or by email. Our fax service has become largely redundant and will be withdrawn from 1st January 2021.

Our other methods of communication will remain unchanged:

In the early part of 2021 we will be developing our online live chat facility, and other social media platforms, for all our web and in-house clients.

Payments

Throughout 2020 we have been encouraging everyone to settle their accounts by BACS/Electronic Payment or Credit/Debit card. This has been so successful that from 1st January 2021 we will no longer accept cheques or cash.

For those wishing to pay by credit/debit card ahead of collection/despatch we have successfully integrated online payment links to allow clients complete control of their data whilst making secure payments.

Delivery Costs

To ensure the best possible value for money, we are bringing consistency to the way we charge for delivery both on our website, and for our in-house clients. From 1st January our delivery costs will be a separate chargeable item for all orders. Our default delivery option will be a next day service although timed upgrades will also be available, as will free of charge collection from our offices in Albury. This won't affect the overall price and may actually reduce the cost when multiple items are ordered at the same time under the same order reference.

Web Site

Throughout 2020 our website has increasingly become the goto place for online clients throughout the country, and the reviews we receive from that side of our business are extremely supportive and encouraging. In 2021 we plan to further integrate our online business and in-house business.

By bringing our portfolios fully online with a new interactive format, not only will we further contribute to our environmental impact reduction, but we will be able to bring a constantly updated range of ideas and examples, neatly indexed and easy to reference. The benefits of this longer term project will begin to be available from Q1 2021.