1. Our Business

Welcome and thank you for visiting www.careprint.uk.

IsleStart Ltd t/as Careprint owns and maintains www.careprint.uk where we provide a website platform and an in-house service for the bespoke design and sale of personalised printed products. In-house refers to orders that are sent to Careprint for processing using our online order form.

The terms ‘www.careprint.uk’, ‘Careprint’, 'Careprint.UK', ‘us’ or ‘we’ refers to the owner of the website.

We can be emailed at: orders@careprint.uk.

Our telephone number is 01983 664888. Our team are available Monday to Friday, 9am to 5pm, excluding bank holidays.

Our postal address is:

IsleStart Ltd t/as Careprint.UK
J. Dempsey's Yard
College Close
Isle of Wight
PO36 8ED

We are a company registered in England and Wales No. 13404741 and our VAT Number is GB 383 700985. Our registered office is J. Dempsey's Yard, College Close, Sandown, Isle of Wight PO36 8ED.

The term ‘you’, ‘user’, ‘client’, ‘customer’ or ‘company’ refers to the user or viewer of our website.

These terms and conditions constitute a legally binding contract between you and Careprint. You must therefore be at least 18 years of age to use our products and services.

We reserve the right to change these terms and conditions at our discretion without prior notification.  When placing each order, you agree that you have reviewed the current terms and conditions.

Our products and services are only available for delivery to addresses in the United Kingdom.

2. Our Personalised Products and Services

Our website includes a range of printed products which you can personalise in one of three ways:

  • Use our comprehensive online design studio in accordance with our recommended guidelines. It is a condition of use of our design studio that you intend to place an order for a printed product on completion of the design. Where use of our service contravenes these guidelines, we reserve the right to delete offending designs, and/or block client accounts.
  • Upload a PDF file that you have created on a local device, and which complies with the specifications given on our website
  • Ask us to prepare a design for you as part of our fully inclusive service – see below (additional charges apply)

A range of designs are available online, or from our portfolio. You may select any combination of these in the planning of your design, or work entirely from your own ideas.

In all cases we print using state of the art digital printers on the highest quality card and paper stocks. The images of products on our site are for illustrative purposes only. Your products may vary slightly from those images. In the event a stock is not available, we reserve the right to supply an alternative stock with a comparable weight and finish. All our computers, monitors and printers are regularly calibrated to deliver accurate colour reproduction. Careprint accepts no responsibility for any differences between the prints supplied and proofs printed by the client on a local printer or device, or viewed on a local monitor, tablet, or other graphic device. All descriptions of products or product pricing may change at any time without notice.

3. Where you have asked us to design the artwork for you

We can provide a fully bespoke design, print and deliver service including:

  • proof artwork to the client and unlimited family email contacts
  • the first 5 photographs/images (additional costs apply for extras/advanced editing)*
  • unlimited amendments and proof versions
  • production using the highest quality stocks/print

* All images are checked for legality, colour balance, brightness and contrast to ensure the best results. Our advanced editing service includes the removal of objects or backgrounds, repair scratches and blemishes, and any other corrective surgery.

Regular account customers with a credit account should place orders using our online order form.

If you are placing an order and paying via the web please note that if the number of pages or photos differs from the order you placed, additional charges may apply.

When we receive your order, we prepare a first proof and send a link to our online proofing tool to you and any email contacts you have advised us of. You are nominated as the 'approver' and are the only person who can approve the order. Other contacts are referred to as 'reviewers' and can add their own comments and thoughts but are not given the option to approve the order. When we receive amendments from you we will process these and send a link to a revised proof to you and your listed email contacts for further review. We will repeat this process as required. We will not print a job until you are completely satisfied that the artwork is correct. You will be required to submit an approval decision via our online proofing tool, or in writing by email to orders@careprint.uk.

Important Note: Colours appear differently on a range of screens and devices. Whilst our printers are professionally calibrated to accurately produce the PDF supplied, colours and vibrancy may vary from what you have seen on your screen.

Once the job has been confirmed by you Careprint accepts no responsibility for ANY error or omission. You will not be able to make any changes once your order is placed/confirmed and you assume all responsibility for any typographical and formatting errors.

4. Account Creation and Password

If you would just like to visit and view the website, or you would like to work direct with Careprint using our order form to prepare your artwork, print and deliver, there is no need to create an online account. However, if you would like to prepare your own artwork online or upload a PDF for print, return to make further amendments and submit an order, you will need to sign up for an online account.

If you wish to create an account with Careprint, you should use the registration process to tell us your name, billing address, and shipping address, and choose a “Password”. Careprint is fully compliant with GDPR regulations. Full details of how we use your data is contained in our privacy policy.

You agree to always safeguard the secrecy of your password. You agree not to share your Password with any other party. Careprint is not responsible for any unauthorised use of your account where these terms have not been met.

You agree to keep your account information up-to-date and accurate. If you have a business account with us, you agree to keep us informed of any changes to your details.

You have a legal right to ask us to delete your account and all associated personal details for any reason. This applies to both online accounts and accounts set up by us on our internal systems from order details supplied by you. Should you wish to do this please send your request to orders@careprint.uk.

5. Pricing and Payment Methods

For online orders our products are priced according to the options and quantities selected by the client. VAT, where applicable, is included in all prices shown. Once you have completed or uploaded a design, you can add your product to a basket and checkout. Full payment is required at this stage. When a product is mistakenly displayed on our website with incorrect prices, or the client has selected incorrect options relating to their design, Careprint reserves the right to advise the client of the correct amount and seek additional payment for any balance due. If an amicable solution cannot be achieved, Careprint reserves the right to reject or cancel the order and refund any monies paid in relation to the order.

Where you have used our online form requesting we prepare a design for you using our fully inclusive service, the costs may vary. We will keep you informed of these at all stages of the process. Unless you hold a business account with us, you agree to pay a non-refundable deposit prior to work commencing and pay the balance using a payment card or electronic payment on confirmation of your order (before production starts).

We accept the following payment methods for orders placed via our website:

  • Worldpay (using Visa, Mastercard, JCB or American Express)
  • Paypal (using your preferred payment methods)
  • On Account (available to business customers with an approved credit account)

All payments include VAT (where applicable) and cost of delivery.  Card payments are subject to approval by your card provider, and additional steps may be required by them to authorise your transaction.  If your payment is declined, or your business trading account is in arrears, we reserve the right to cancel your order. Cancellation charges may apply. You must be legally authorised to use your chosen payment method. Your payment card details are used to pay for your order on a single use basis. They are not stored by us or by any third party in any format. Further details may be found in our privacy policy.

6. Copyright and Legal

For printed matter, the user is deemed to be the person placing and paying for an order. Where a funeral director or other agent acts as an intermediary, their client is deemed to be the user

The user is solely responsible for copyright compliance.

It is the legal responsibility of the user to ensure that permissions are in place for any copyright texts or images included in their design. Further information on copyright, in particular relating to stationery for a wedding or funeral, may be found here. The user agrees to fully indemnify and hold Careprint free from any or all claims resulting from copyright or trademark infringement issues on any materials supplied.

Additionally, the user agrees not to use ANY content from our website, including any trademark (registered or unregistered), name, logo, service mark, design, image, or text (collectively known as “trademarks”), for any other purpose than the design of a personalised product that you intend to order from us. You agree not to download, exchange, or publish any trademark information or materials contained on our site without our written consent.

Careprint retains the copyright of any design that we prepare for you as part of our fully inclusive service. You agree to use any proof artwork provided by us solely for the purposes of review, amendment and confirmation. The user agrees not to use this artwork for any other purpose, including, but not limited to, editing, printing, distribution, publication. 

We reserve the right to reject any order which contains illegal content or images, or where we suspect your order is intended for illegal use. Illegal content may include, but is not limited to, content that is harmful, radical, inciteful, racist, discriminatory, pornographic.

IMPORTANT NOTE: Historical family photos often include under 18’s in harmless situations, which may, to a wider audience, be classed as indecent or pornographic. Sending such images to any other party, including Careprint.UK, by electronic or any other means, to be viewed or printed in any manner, either on their own or as part of a printed product, is a criminal offence. Careprint.UK will immediately delete any contravening image/order from their servers, and refuse to print or further distribute the image by any means.

7. Delivery

All orders confirmed by 10.30am will be printed and despatched on the same working day or, in the case of orders confirmed on Saturdays, Sundays or Bank Holidays, on the next working day. Confirmed orders are those completed online and paid for or orders we have prepared for you, and you have agreed are ready to print and paid for. Business account customers do not need to pay at this stage and will receive an invoice due for payment within the prescribed terms.

Most orders are despatched using DPD, a signed-for service reaching UK mainland destinations on the NEXT WORKING DAY, either ‘anytime’ or ‘before 12noon’ as selected by the client. In practice, this means MONDAY TO FRIDAY – excluding Bank Holidays – although for an additional charge we can arrange a SATURDAY DELIVERY.

Careprint reserve the right to raise additional delivery charges and/or use an alternative delivery method to the following UK island postcodes: HS (ALL), IM (ALL), IV (ALL), KA (27-28), KW (ALL), PA (20-49 & 60-78) PH (17-26 & 30-44 & 49-50), PO (30-40), TR (21-25), ZE (ALL), LL (58-62 & 64-78). You should allow an additional 24/48 hours for delivery to these postcodes.

All our delivery services are scheduled to arrive on the NEXT WORKING DAY or when requested a SATURDAY. We recommend you allow 2 working days for your order to arrive to avoid disappointment. Whilst our couriers exceed a 99% success rate, the service is not guaranteed, due to unforeseen circumstances that may arise. These may include, but are not limited to, weather conditions, road accidents, staff illness, mechanical breakdown.

You agree to advise us of any worries or concerns about late delivery at the earliest opportunity so that we can investigate. The following will apply:

  • If our couriers are unable to establish the whereabouts of your parcel and cannot deliver your order on the next working day after the scheduled delivery date, we will reprint and resend your order completely free of charge.
  • If our couriers can establish the whereabouts of your parcel and deliver your order on the next working day following the scheduled delivery date, no further action will be taken.
  • No refund, partial or whole will be offered in the event of a late delivery due to delays in the control of our couriers.

We will advise you of the outcome of our investigations at the earliest opportunity.

8. Returns, refunds, and rights of cancellation

a. All our products are personalised and manufactured from bespoke designs specified by you. As such cancellation rights do not extend to our products under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which replaced the Distance Selling Regulations in 2014. There is no legal right to cancel your order or to receive a refund unless the items received are damaged or faulty. However, it may be possible to arrange a cancellation if your order has not yet been sent to production. Please contact us immediately at orders@careprint.uk or telephone us at 01983 664888 if you wish to change or cancel any part of your order and we will do our utmost to accommodate your request. Unfortunately, once an order is in production it will not be possible to cancel your order or receive any refund. For orders prepared using our fully inclusive in-house service cancellation charges may apply to cover design work.

b. In the case of Faulty Goods you should inform Careprint at the earliest opportunity after you have discovered the fault or defect (provided that you shall be deemed to have inspected the Goods as soon as reasonably practicable after delivery and in no case longer than 3 days from delivered date). Careprint will also consider any claim for faults that may arise due to manufacturing problems related to any physical attributes of the product, such as canvas frames, banner hemming/eyeletting, roller banner bases within 90 days from the point of delivery, provided the fault is deemed to have arisen outside what is considered normal wear and tear, and has not been caused by mis-use of the product.

c. In the case of Damaged Goods you should inform us at the earliest opportunity after you have discovered the fault or defect (provided that you shall be deemed to have inspected the Goods as soon as reasonably practicable after delivery and in no case longer than 3 days from delivered date). If the Goods are delivered by a courier, you should note when signing for the Goods that they are damaged.

d. If you report faulty or damaged Goods in accordance with 8b. and 8c. above Careprint will require you to return the Goods or, at our discretion, may require you to send photographic evidence of the issue and will, following receipt and at its sole discretion Careprint may reprint all or part of the order free of charge.

e. For the avoidance of doubt, save in respect of faulty or defective goods, nothing in these Terms and Conditions shall give you legal rights of cancellation, other than at the sole discretion of Careprint, in regard to the Goods which, by their nature, have been made to your specifications.

f. In the case of cancellation under 8a. above, Careprint shall be responsible for all sums paid (including initial and re-delivery charges, if any) in respect of the Goods in question, less any artwork charges due.

g. All items of Goods which are returned by you to us must be returned in their original packaging (which you should retain for the purpose) and must be in an unused condition.

9. Limitation of liability

a. Careprint will not be liable for short delivery or Faulty Goods unless a claim is notified to us in writing in accordance with Condition 8b. The notification must include the Order confirmation number, delivery note number and details of the claim. In the case of a valid claim, we may, at our sole discretion, replace the Goods (or the part in question) or refund to you the Price (or an appropriate proportion of the Price). We will have no further liability to you in respect of the matters referred to in this Condition 9a.

b. Careprint accept no liability whatsoever for any consequential loss, damage, costs or expenses (including loss of profit) arising directly or indirectly from any failure or delay in performing any obligation under this Contract by reason of any event or circumstance outside the reasonable control of the Seller, including (but not limited to), any strikes, industrial action, failure of power supplies or equipment, government action or Act of God, courier delays or non-delivery.

c. The liability of Careprint, its agents, employees, subcontractors and suppliers with respect to any and all claims arising out of the performance or non-performance of Careprint’s obligations in connection with the use of the information provided under the Contract, or the rendition of services hereunder, whether based on warranty, contract, negligence, strict liability or otherwise, shall not exceed, in the aggregate, the net purchase price (excluding taxes and freight) for such products or services. In no event shall the liability include damages for loss of profits or revenue; increased cost of purchasing or providing materials, supplies or services; cost of replacement capital; claims of purchaser's customers; inventory or use charges; or incidental or consequential damages of any nature.

d. This limitation of liability section shall prevail over any conflicting or inconsistent provision contained in any of the documents comprising this Contract. It is up to the Buyer to take precautions to ensure that whatever computer equipment and/or software selected for use is free of such items as viruses, worms, Trojan horses, and other items of a destructive nature. In no event will we be liable to you or any other party associated with you from any direct, indirect, special or other consequential damages for any use of the Careprint.uk website, or any other hyper linked website, including without limitation, any lost profits, business interruption, loss of programs or other data on the Buyer's information handling system or otherwise, even if you have been expressly advised of the possibility of such damages.

e. In no event will any third-party marketing partner or affiliate (e.g. Facebook) have any liability whatsoever to you in connection with the services provided through the Careprint.uk website. Careprint hereby disclaims any and all such liability on behalf of such partners and affiliates.

10. Customer Feedback

We welcome all customer feedback. You agree that we may use any comments that you send to us, either in their original form or in an edited format.

We may publish your comments on our website, in press releases or in any other instance where we feel your comments are helpful to third parties. We do not accept payment for any comments.

Inappropriate comments, including those that are considered unlawful, derogatory, explicit, defamatory, hostile, or revolting will be deleted. Where necessary, these will also be reported to the relevant authorities.

11. Understanding our Terms and Conditions

If you do not understand any of the terms or conditions displayed here, or you have questions or remarks about any aspect of these terms and conditions, you should contact Careprint at orders@careprint.uk BEFORE placing your order. Alternatively, if you have additional concerns you can discuss these with the consumer helpline (Citizens Advice) by telephone 0808 223 1133 or via their website: www.citizensadvice.org.uk.